How to perform a soft reset and hard reset on Nokia E71

Instructions


    • 1
      SOFT RESET:
      Back up data from your phone and memory card before doing any kind of reset. To perform this please refer to resources below.
    • 2
      Switch on the phone.
    • 3
      When it goes on standby mode, press "*#7870#". Make sure you press the "*" key - some people forget this. This triggers a software reset and restores the default factory settings without losing your data. Although this action doesn't remove your personal data it still is a good idea to do back up when performing any kind of reset.
    • 4
      Enter the default code "12345" when requested.
    • 5
      HARD RESET NO. 1 - Do this if soft reset procedure above doesn't work.
      Back up data.
    • 6
      Switch on the phone.
    • 7
      Press "*#7370#". Again, make sure the "*" is pressed before the "#" key. This also triggers a software reset that involves reformatting the phone. When Nokia E71 is reformatted not all data are lost due to a new feature called UDP - User Data Preservation. You won't know though what will be retained and what will be removed so perform a back up no matter what.
    • 8
      Enter the default code "12345" when requested.
    • 9
      HARD RESET NO. 2 - If hard reset no. 1 doesn't work then do these steps.
      Back up data if you still can.
    • 10
      Make sure your phone is switched off.
    • 11
      Press the keys "3", "*" and the green/talk button simultaneously. This action forces a hardware reset and also reformats the device.
    • 12
      Without releasing the 3 keys mentioned above, press the "on" button.
    • 13
      When you feel the phone vibrate, release only the "on" button but not the keys in step 3.
    • 14
      When you see the Nokia boot up screen (handshake screen) then you can let go of all the keys.

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